Camiloo Limited

Don’t just take our word for it.

We feel very strongly that our Amazon
module is well developed and well
supported. But we wanted to make
100% sure. So, in September 2010,
we surveyed our then 172 customers
and asked them to rate our module.
Below is a sample of the feedback we
received with attribution granted.

Testimonials

			“Without the Camiloo module we would not be selling on Amazon” Chocolate Buttons, UK
			“Ideal for Amazon and Magento” Scorpion Shoes Ltd, UK
			“Good management tool” uniqueluxe, UK
			“Great extension. Great invesment. Getting better and better” perfume-empire.com, USA
			“A must for any online business looking to grow into other markets” Fotosense Ltd, UK
			“The efficiencies and advantages this module has given us have been a huge factor in our growth and success in our first year. “ Music Matter, UK
			“Any queries i have made have been responded to very quickly (…) and cannot fault the product or customer services, the latter for me is the most important.” 1body1life.co.uk, UK
			“Great value, tremendous potential.” Lauren Silva Group, Inc., USA

We wish to thank the above clients for their kind permission in allowing us to publish these comments.

Additional Reviews

We will periodically add further feedback from our users below.

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“We have multiple sites and use Mail Order Manager to manage our orders and inventory for these sites. Earlier this year we launched our products on Amazon.com and our sales have continued to grow.

We were faced with the option of spending $1000 with Dydacomp (MOM) and getting terrible tech support or spending less than 1/2 of that with Camiloo. I would recommend the Camiloo module to anyone needing to import Amazon orders into Magento. You guys have offered an outstanding level of customer service. You have taken care of any problems or bugs immediately. This product will save us many many hours and lots of money. I look forward to any enhancements you make to it down the road.

Thanks again for a superb product and outstanding customer service.

Tim Durham Jr.
Durham’s Bee Farm, Inc.”

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Raw Survey Results

Here are some further results from our survey. We sent this survey to both customers who had taken a trial of the module and decided not to purchase the module as well as those who did in an attempt to not pre-select those who would respond. We also wanted to gain feedback on why a small percentage of users had decided the module was not for them.

We asked – “Would you agree or disagree with the following statements?”

As a result of this feedback, we will be rewriting the user guide section of the module from the ground up, and each section of the user guide will have videos illustrating the points mentioned. Also, in a bid to make it easier to manage prices, our repricing system will launch before the end of September in v2.12 of the module.

Another question we asked “Thinking about our support service, would you agree or disagree with the following statements?”

We are a support-led company, meaning that we only release products and services when we feel we can support them adequately. Despite scoring highly in all categories, we won’t feel 100% satisfied that we are doing everything we canin terms of supporting our users until all of the above show 100% ‘Strongly Agree’.

While a large percentage of our users voted that we had met our obligations on support, some users felt so strongly that they ‘strongly disagreed’ with all points. We have contacted these users directly to see if there is anything more we can do to help them directly, but on a bigger picture scale we will work on improving response times towards our target of < 15 minutes for initial response during business hours. Our current average response time is < 20 minutes.